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Frequently Asked Questions
Please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
Shipping
Your orders will be processed within 1-2 business days (Monday to Friday). If you place an order over the weekend, rest assured that it will be shipped the following business day. Once shipped, you can expect delivery within approximately 2-4 days.
Enjoy free shipping on orders exceeding $100. A flat rate shipping fee of $4.95 applies to all other orders.
No, we provide shipping within the continental US only.
Yes! During checkout, simply select "In-Store Pickup" under the shipping options to collect your order in our store.
Returns
ONLINE: Items must be returned within 15 days of the purchase date. To initiate a return, please contact us at pinkchairboutique@gmail.com or initiate a return here. Customers are responsible for the return shipping costs. All returned items must be unworn, unwashed, and include the original tags. Please be aware that orders cannot be altered, modified, or canceled once the checkout process is complete.
IN-STORE: Refunds are available within seven days of purchase and will be processed to the original payment method. Please ensure you retain the receipt and that all tags remain attached to the item.
All discounted items are final sale and cannot be returned or exchanged.
If you received a damaged, wrong, or missing item, please don’t hesitate to reach out to us within 2 business days of receiving your order. We're here to help!
Yes, customers are accountable for the costs associated with return shipping.
Yes, orders that comply with the return policy criteria may be refunded to the original form of payment or exchanged for an alternative item.
Other Questions
Email: pinkchairboutique@gmail.com
Phone: 770-866-5792
Tuesday-Saturday: 10am-6pm
Sunday: 1-5pm
Currently, we do not provide payment options such as Afterpay or Sezzle.
We do not provide a specific size chart, as sizing can vary among vendors and items. We encourage you to visit our model sizing page for guidance. Additionally, we always include the size that the model is wearing in the description of each item.